'CARE'

Rey Jorca Supranes

(Article written for the hotel's newsletter)

Care is a four letter word that can mean nothing if we will not use it through dynamic exchange. We can let it flow by means of giving and receiving. It can make amazing things happen if we keep it alive and vital. It is considered as one of life's precious gifts.

In the hospitality industry we belong in, care must be consistently demonstrated throughout the workplace. We must let it flow like a river with the intention of bringing happiness and satisfaction to our customers. It is fitting to say that care is one of the pillars of character.

We should know that our purpose in our line of work is to deliver "first class" service to our customers. An excellent and great service would not be possible without care. So care is very important in the aspect of performing our duties. It is because we care that we make sure our accommodations are with style, comfort and convenience, the conference facilities are ideal for all occasions and events, the packages are of great value, our amenities are something they have to enjoy on.

Care can't be a flame if we will not let it spark. The best way to put it into operation is by always activating our five senses: sight, touch, hearing, smell and taste. Every department in this hotel can specialize in one of the five senses in keeping care into action.

Sense of Sight for Housekeeping
Housekeeping Room Attendants can show that they care by having an eye for details. Attention to details is guaranteeing that we care to have a clean and impeccable rooms for our guests.

Sense of Touch for Maintenance
King Midas in Greek mythology is popularly remembered to turn everything he touched into gold thus the term 'midas' touch. Our maintenance personnel can show care by having a 'midas' touch in keeping the device in working order. A good maintenance personnel can retain and restore an item in the hotel in or to a state which it can perform its required function.

Sense of Hearing for Front Desk
Listening and understanding what the guests would like to communicate are the best care a front desk staff could ever give. Developing an active listening skills in what the guests would like to convey in order to avoid misunderstanding is a good manifestation that we care. When you care to understand what the guests want and making an action right away to a particular request best define your work in the front desk.

Sense of Smell for Sales Department
Sales representatives care when they know how to smell what is potential business for the hotel. Exploring all the possibilities on how the guests would appreciate the packages the hotel offers is care. Having a good nose to smell what is of great value in making the guests stay a memorable one in our hotel is an excellent care to their needs and wants.

Sense of Taste for Food and Beverage Attendants
Food is a substance that gives humans nutrition and pleasure. Care can best be shown to our guests if we have good taste for food. The guests would greatly appreciate if our food and beverage attendants know how to cater to every taste, are good in food preparation and are expert in diversifying the food they offer. A new, exciting and diverse menu is the best way to our guests' heart.

Care is like our currency in the hospitality industry. After all, it is the essence of humanity and we have unlimited power in dispensing it to make a big difference.